Privacy Policy
Privacy policy for the protection of personal data of "Vodstroy VT" JSC customers
The purpose of this Privacy Policy is to inform you what personal data the Company processes and for what purposes, to whom it provides it, what your rights are regarding your personal data processed and how you can exercise it.
By staying in our guest house using the services we offer or visiting our website, you provide consent for the collection, use and disclosure of your personal data (according to the definition below) and the applicable conditions for this.
This policy has been drawn up in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and for the cancellation of Directive 95/46/EC (Regulation).
General provisions
In connection with the provision of its services and the performance of its activities, “VODSTROY VT” JSC processes, as a data controller, the personal data of its clients – natural persons, as well as the personal data of other natural persons, listed below, in accordance with the rules and principles set forth in this Policy.
1. “Chukani” – Guest house in the town of Elena
“VODSTROY VT” JSC, UIC 104070614, VAT No.: BG104070614, Managing Director: Lyubomir Sherbetov, with registered office and address of management in the town of Veliko Tarnovo 5000, Bulgaria Blvd. 25, Tel.: +359 62 620361.
Data subjects
1. In connection with the services provided, “VODSTROY VT” JSC processes information regarding the following data subjects:
- Individuals visiting the website: https://www.hotelchukani.eu/;
- Individuals who make reservations on their own behalf or on behalf of another individual or legal entity through the website or any other tourist site where the house is registered;
- Individuals using the services provided by "VODSTROY VT" JSC, including, but not limited to, hotel accommodation services and related services, provision of premises for organizing conference and other events and the like, as well as individuals representing or otherwise acting on behalf of legal entities that use these services;
- Individuals who have sent, on their own behalf or on behalf of another person they represent, inquiries (including, but not limited to, by e-mail, by phone, etc.), requests, signals, complaints or other correspondence to "VODSTROY VT" AD;
- Individuals whose information is contained in inquiries (including by phone call), requests, signals, complaints or other correspondence to "VODSTROY VT" JSC.
2. The services of “VODSTROY VT” JSC can only be requested by persons who have reached the age of 18.
Categories of personal data
For the purposes of this privacy statement, “personal data” means any individualizing information about a specific individual.
The types of personal data we collect may include: The information (categories of personal data) that “VODSTROY VT” JSC processes about data subjects in accordance with this policy may include:
1. In connection with the provision of hotel accommodation services:
- Contact details: phone number, email address, address.
- Information related to hotel accommodation: room number, dates of stay (arrival date and departure date); length of stay (number of nights spent);
2. Data related to financial information, payments and invoicing: information on payment method (cash, bank transfer, etc.); information on payments due and made; information on payment due date and overdue/unpaid debts; bank information (bank, IBAN, bank account holder); currency of the payment made; data contained in a payment authorization form; name of legal entity; address of legal entity; VAT number and/or other identification, tax or registration number; authorization forms (signed).
Digital data – video recordings. This is the data collected through the video surveillance systems used by “VODSTROY VT” JSC in all publicly accessible areas of our hotel (lobby, reception, tavern, lobby bar, corridors, staircases, entrances), for the purpose of security, monitoring, control and protection of public order.
3. In relation to the services and functionalities of the website:
- Data processed in connection with making a reservation for hotel accommodation: names, email address, phone number, number of rooms, number of guests, reservation number, special offers and preferences of the guest (if explicitly indicated in the reservation form);
- For the functioning of the website, the use of "cookies" is necessary. A detailed description of the cookies used, their purpose, and the information processed through them.
In connection with complaints, applications, requests, requests and signals submitted by customers (including in free text): unstructured information contained in the relevant complaints, applications, requests, requests and signals.
How we use your personal data?
- We can make a reservation and confirm it;
- Taking the necessary actions to administer these services;
- Sending personalized, interactive messages;
- We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that is best for them. If you submit a guest review, it may be published in the space on our website;
- Research, development, management, preservation and improvement of hotel service;
- Research, development, management, protection and improvement of the quality of the services offered;
- Providing information, promoting and marketing additional services and/or special offers that you may be interested in;
- Developing and maintaining our relationships and communication with you;
- Invoicing of services used;
- Debt collection;
- There may be other occasions when we will contact you by email, post, phone or text message depending on the contact details you share with us, we may need to respond to or process requests you have made.
Knowledge and consent
We collect personal information about you when we have a legal obligation to do so or when you have voluntarily provided it to us. We generally ask for consent to the use or disclosure of voluntarily provided personal information at the time of collection. In certain circumstances, consent may be sought after the information is collected but before it is actually used (for example, when we wish to use the information for a purpose that could not previously be identified).
We declare that the personal data collected in the manner specified above will be used only for legally permissible purposes.
You may withdraw your consent to the voluntary provision of personal data at any time, subject to applicable legal and contractual restrictions, and upon reasonable prior notice. If you wish to withdraw your consent to the voluntary provision of personal data, you may do so at any time by contacting us at the following email address: house.chukani@gmail.com.
We will inform you about the consequences of withdrawing consent.
Cookies
Our customers should be informed that information and data may be collected automatically through the standard functioning of internet servers and the use of cookies. Information and data collected in this way does not constitute personal data within the meaning of the GDPR regulation.
How do we protect your personal data?
We use all commercially reasonable efforts to ensure that the personal information we collect from you is protected from loss and/or unauthorized access. This protection applies to information stored electronically and in paper form. Access to your personal information is limited to authorized employees.
Retention and storage of personal data
We retain your personal data for as long as it is necessary to achieve the purpose(s) for which it was collected and within the statutory time limits, and the consent you have provided remains in effect even after the termination of the relationship between us.
Changes to this Privacy statement
We reserve the right to change this Privacy Policy at any time and without notice. The Privacy Policy, together with its periodic updates, published on this website shall be deemed to be the current privacy and data protection policy at the relevant time.
